The Graduate School has partnered with WellConnect to establish a dedicated 24/7 mental health support and crisis hotline number for our students and trainees. This hotline connects students to trained behavioral health counselors who use evidence-based policies and practices. The number is 212-241-2400 or 1-866-640-4777 (school code: ICAHN), and the website is https://wellconnect.personaladvantage.com/
WellConnect also offers other services and resources such as legal and financial consultations, 5 free short-term counseling sessions, and more. Please see their flyers linked below for more information, and the table for a breakdown of who to call for each situation.
The School and the Department of Psychiatry have collaboratively established several confidential pathways of access to mental health care and enriched available resources beyond those afforded by the basic mental health insurance plan. The intent of this service is to provide direct access to specialized consultation with an absolute minimum of administrative complexity. When ongoing treatment is desired and indicated, informed referrals into affordable care are provided.
Self-Referral – Students may freely seek and establish mental health services independent of the Student and Trainee Mental Health Service, or any other campus framework, by any means of their choosing, and fully utilize their mental health insurance benefit. In this pathway of access, if insurance is utilized by the student, pre-approval of insurance must be obtained. Students selecting this pathway for their care should be mindful of several considerations including the distinction between “in-network” and “out-of-network” terms for insurance reimbursement (please refer to the terms and conditions of the student health policy for details).
Student Health Referral – Students may obtain a direct referral to a Mount Sinai clinician via Student Health Service at (212) 241- 6023. Referrals are made by Student Health to the “out-of-network” voluntary and full-time faculty on the roster described above. Referral requests remain strictly between Student Health, the student, and the clinician. No records of any kind are made available or are accessible to the Dean's Office or medical school administration.
Referrals conducted by Student Health are made in a general manner, without triage or consultation such as is provided by the Student Mental Health Service. Student Health will not conduct a formal clinical psychiatric assessment or inquiry to inform this referral.
After a name has been provided to the student, the next step is to obtain pre-approval of insurance to proceed into care with this “out-of-network” referral. “Good-faith” responsibilities for students will apply with regard to financial arrangements.
If the student feels that the initial referral is unsuitable, he/she/they may request a second referral from Student Health. At any time, the student may request a consultation with the Director of the Student and Trainee Mental Health Program as described in (1) above to more specifically inform the referral. Such consultation is required to obtain additional referrals if the student is dissatisfied with a second referral as conducted by Student Health.
The Student Health Center is located at 17 East 102 nd Street, East Tower, 4th floor, Room D4-246. The Student Health Center provides administrative services to the school to ensure compliance with OSHA, immunizations, tuberculosis screening, and influenza vaccination as mandated by the Health System and New York State. The Student Health Center provides confidential medical evaluation and treatment for all matriculated medical and graduate students, including primary and preventive care, gynecological services, STI screening, tuberculosis surveillance, travel medicine, and acute care. Students may choose to see Student Health physicians for any of the above visit types, or they may seek care with their own primary or subspecialty care physicians.
The staff consists of physicians and a full-time nurse. Students schedule appointments via MyChart. For any difficulties with scheduling, students may call for an appointment (ext. 46023) and Student Health will do its best to accommodate them., For after-hours emergencies, students may be seen in the Mount Sinai Urgent Care Center or the hospital Emergency Department. Students must bring their insurance information for all urgent and emergency visits. Visits will be billed to the student's insurance, but the student remains responsible for any co-payments or for any services not covered by insurance. If the student needs to be admitted, s/he will be given the first available bed on a semiprivate service.
All students must make arrangements to have a comprehensive physical examination performed by their private physician prior to matriculation. All student health forms are available on the enrollment website and must be completed and submitted to the Student Health Center prior to matriculation.
The school may require that a student be seen by our Student Health physicians. Failure to comply with any of the student health requirements may negatively impact the student’s academic standing.
All correspondence with this office is completely confidential; there is no correspondence with the school by this office whatsoever — unless specifically requested and formally endorsed in writing by the student. No record of any contact is made available to or accessible to the school.
Rapid access to strictly confidential psychiatric consultation, counseling, treatment, and referral is available to students through the student mental health service. The Student and Trainee Mental Health Program (STMH) through the Department of Psychiatry provides initial consultations, ongoing psychotherapy, and medication management for those graduate students in need of mental health services. The student’s insurance will be billed for all services and the student will not be responsible for any copay. To make an appointment for an initial consultation, you can either write to the STMH email account (STMH@mssm.edu) or call the program at 212-659-8805.
Please see the STMH website for more information about the program.
Emergency psychiatric services can be initiated by contacting the psychiatrist on-call through the page operator (212) 241- 5581, by calling the Psychiatric Emergency Service at 212-241-5637, or by direct unscheduled presentation to the emergency room where it is never necessary to call in advance. STMH has also partnered with WellConnect to establish a dedicated 24/7 mental health support and crisis hotline number for our students and trainees. This hotline connects you to trained behavioral health counselors who use evidence-based policies and practices – the number is 212-241-2400 or 1-866-640-4777 (school code: ICAHN). Please see the STMH website for more information.
Student access to counseling and mental health services is a private health matter of the utmost importance. The rule of complete confidentiality always applies, as in any relationship between a therapist and patient. No person or office is notified or informed at any point that a student (or dependent) has seen or is seeing a counselor or psychiatrist through the Student and Trainee Mental Health Program. Student use of the service is not made known to the school and is never recorded on any transcript.