# Program Competencies ### Domain A: Personal Leadership Development The program will enable you to: * Learn to build and manage team decision making * Update and improve project leadership skills * Lead change management processes * Manage conflict * Develop cultural competence to serve heterogeneous populations * Recognize and analyze the ethical dimensions that arise in the course of health care delivery ### Domain B: Technical and Substantive Knowledge The program will provide opportunities for you to learn how to: * Use financial information in strategic decision making * Navigate medical reimbursement and payment systems * Use economic analyses to understand major market influences and to find organizational cost effectiveness and efficiencies * Identify successful models of cost containment that enhance quality service delivery * Apply operations management tools/practices toward performance improvement and optimization * Apply basic tenets of human resource management to health care delivery problems * Appraise the use of evidence-based and leveraged translational science for decision making in health care delivery * Articulate the role of information systems and technologies in improving patient-centered health care delivery * Understand the content and likely implications of the Affordable Care Act and the nature of the regulatory system * Identify potential methods for managing patient growth under ACA * Analyze social and behavioral determinants of health * Craft potential solutions to the major challenges of public health interventions * Apply principles of safety and risk management towards improving health care delivery effectiveness * Understand the strengths and limitations of innovations in clinical microsystems ### Domain C: Conceptual Reasoning You will further develop your ability to: * Understand rationales, theories and political models of health care policy making * Learn strategy creation and implementation methods * Learn and apply processes for creating and employing innovation * Improve problem-solving skills * Enhance knowledge of strategic communication strategies and principles * Learn legal perspectives and context about health care delivery issues --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ismms-gs.gitbook.io/graduate-student-handbook/chapter-8/ms-in-healthcare-delivery-leadership-mshcdl/program-competencies.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.