# Program Competencies

To help you develop effective management skills in health care delivery, our program will cultivate your competencies in three areas: 

### Technical and Substantive Knowledge 

* Analyze economic data and financial information for strategic decision-making, understand market influences, and create organizational efficiencies and cost savings 
* Apply operations management tools and practices to optimize performance, including the lean and other process improvement methodologies 
* Leverage information systems and technologies to improve patient-centered health care delivery 
* Master the tenets of human resource management 
* Understand the content and implications of the Affordable Care Act, the nature of the regulatory system, and the intricacies of medical reimbursement and payment systems 
* Identify social and behavioral factors of public health, and craft methodologies for successful public health interventions

### Conceptual Reasoning 

* Understand and develop rationales, theories, and models of health care policymaking 
* Develop effective strategic thinking, planning, and implementation skills 
* Build skills to foster innovation, including psychology, processes, and implementation 
* Enhance knowledge of effective communications strategies and principles
* Develop a firm grasp on policy perspectives and context about health care delivery issues 
* Improve problem-solving skills, while balancing financial, legal, and medical considerations

### Skills Development 

* Learn to build teams and manage decision-making 
* Expand and improve leadership skills for projects, initiatives, and teams 
* Handle and manage conflicts at every level of the organization 
* Improve your ability to serve diverse populations and cultures 
* Recognize, analyze, and address ethical issues concerning health care delivery